A Complete Guide to Get Microsoft Support Professional

Can you imagine your business without a fully functioning computer network? I am sure your answer will be no. Nowadays it would be really difficult to survive without any fully functioning computer network including Microsoft. If you are so dependent on search tools then you need support to manage that. Here we are going to share How you can get Microsoft Support Professional.

Since you are using your Microsoft operating system with Microsoft programs. It is enough reason that  Microsoft will be there to help you out if your system is not running properly. They should provide you with a complete answer if your network breaks down then what are the steps that you need to follow.

This whole world runs on the computer and all the businesses do so. When your computer networks get down then it would be stressful for any business. It can impact lots of things including company money, business, Many other parts that are related to the business and its reputation.

It is just like a Nightmare when your program for your networks gets down and you will not have any support to fix it out and you complete the day suspension with zero function.

While using the network Either the program that is frequently used can't be installed or it suddenly stops working. In both of the situations, the same thing which comes to you mine now what to do?

Microsoft Support Professional Explained

Microsoft Support Professional is the official fee-based technical support team of the company. It’s primarily used for providing services to businesses.

So if you are holding a business and your computer or network is having a problem then you can contact Microsoft support professionals and they will work to recommend ways to resolve the issue using Microsoft chat support.

How Quickly Microsoft Support Professional Can Help?

You can ask for help from the team by making The claim online,  you will get a response from the Microsoft team’s export within a day and this time depends upon the severity of the issue. If you are having any urgent issues then you will get a response within 2 hours and they will resolve all your problems as soon as they can.

The severity is ranked in a three-level A through C system:

There is a three-level ranking process to define the severity  of the system

  • Severity A: response is around 2 hours from the time for initial contact
  • Severity B: response is around 4 hours from the time for initial contact
  • Severity C: response is around 6 hours from the time for initial contact

They will not provide any guarantee on how to prepare going to resolve your technical issue after the time when you contact them for the first time.

Severity A problems are those problems that are considered to be critical to function any business.

The problems come under Severity A Which has completely stopped your working and or functionality. It is just like the Nightmare scenario we have discussed above in this blog.

When it comes to severity b then it involves the situation in which you can work partially. In this situation, your basic work has not been stopped. Here your system allows you to do your basic work but it creates problems while doing some specific functions. In some situations, you can use your system to some extent while having the lack of it.

In this scenario when it comes to severity C where most of the functions are present and you can work without affecting your business.

What problems do they address? What do they not address?

Microsoft support professional will help you with all of your requests but there are certain parameters that the user to consider while providing you with the support which includes:

  • Customer proposals for product features: Microsoft will not help you If you want to develop any new feature and want to add features to your program.
  • Writing or review of custom code: It is just similar to the point we have discussed above that Microsoft will not review the changes That you are going to do in your business that has been made to program for operations on their system code.
  • Products out of support lifecycle: Microsoft will not provide you support on those programs that are no longer working or supported by Microsoft. For example, if you are using Microsoft Word 2007 and it is creating any malfunction Then Microsoft is not going to provide you with any support and will not help you to restore your functionality as before.
  • Onsite support: It is one of the critical points of Microsoft. It does not offer on-site help. It means Microsoft support will not come to your place to provide any kind of technical help which means physical work on your computer or any network. They will provide you with complete technical support online or over the phone.
  • Root cause analysis: Another one of the most crucial points from Microsoft.  it is not going to provide you with an immediate address of your problem or concern. Will not look for the deeper root cause of the problem.

Will the Microsoft Professional Support team solve my problem?

Microsoft will not provide you with any type of guarantee that will give you an ideal solution that is going to resolve all the issues. But will provide you with a guarantee that their expert will offer the best help to resolve your issue.

Microsoft team’s work and find out the problem to clear and agree on the definition what is the exact problem and how you will fix it with one or more solutions.

However, you may be charged even if the experts cannot offer any solutions. Charges are at the discretion of Microsoft.

You have to pay Microsoft Professional Support Price if their team is not able to provide you with any kind of solution. These charges are the discretion of Microsoft.

Summing Up:

Here we have discussed Microsoft support professionals and all the possible ways to get support. And what are the criteria for their support? If you are the one who is facing such kind of issues related to the computer on the network then you can connect to us. We have a team of Microsoft Online professionals who can resolve all your issues online and offline.

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