Easy Ways to Connect with Microsoft Office 365 Support

Those who have an Office 365 subscription might at times find themselves in a situation where they would need to connect with Office 365 Support. With the multiple functions possible, it is quite normal to come across a few glitches. To get these issues resolved, you need to raise a ticket online for Office 365 help.

Note - If you're using the mobile apps of the Office 365 suite, then currently there's no way of logging a ticket directly. Rather, it diverts you to the Office 365 support page. So if you're facing an issue on your phone, the methods provided in this blog would be sufficient enough to help.

Here are the steps to log a ticket for Microsoft Office 365 Support:

Method 1 - Log a ticket from the Client App on your system:

1. To Log a support ticket from inside a client app, all you need to do is open any of the applications, which are Outlook, Word, Excel, PowerPoint, or OneNote.
2. After this, click on “Help > Contact Support”
3. Now you have to enter your problem in detail and then click on the “Get Help” button.
4. Now a list of suggestions will appear where Microsoft will try to match your description of the problem with suitable help articles.
5. If any of the descriptions don’t match, then click on “Talk to an agent”
6. This opens up a new panel where you can choose “Live Chat” option to talk to a Microsoft support agent.
7. The chat executive of Office 365 help will try to resolve your problem or point you in the right direction, or if needed, provide you with training material if you’re struggling to do something.

Method 2 - Log a Ticket Through the Web App of your Browser:

1. To make use of this option, open any of Word, Excel, or PowerPoint and click on File > Help > Help, and
2. This takes you to a new window, where you select the “Contact support” to get the option to click on “Microsoft Support” to either mail or call.
3. In the case of Outlook, Calendar, and People, you have to Click the “?” in the top right of the menu bar of these apps, then enter the details of the issue, and then click on “Get help”
4. In the case of the apps Tasks/To-Do, click the “?” located in the top right of the menu bar and then click on “Get support”
5. For OneDrive, click on the “?” icon found in the top right of the menu bar and then click on “Email OneDrive support”
6. In the case of Flow, click the “?” icon in the top right of the menu bar and then click “Support”
7. For the applications Sway and Forms, there is a Help option available from the three dots in the top right corner, but for both apps, there’s no other way to contact support other than the option of “feedback.”
8. OneNote has the File > Help > Help option, but when you click it, there is also no direct way for Office 365 contact. You need to click around Microsoft help until you find a path to support, though it could be a tad bit inconvenient.

Method 3 - Raise Ticket from your Office 365 Account:

To raise a ticket for Office 365 contact from account:

1. Log in to your Office 365 account click the app launcher (the nine dots in the top left corner) and then click “Office”
2. In the next window, you would click on the “?” mark in the top right of the menu bar and then click on “Contact support”
3. From the account page that opens, you have to click on the “Microsoft Support” link
4. Now you have to click on “Contact support” to open Microsoft’s Virtual Support Agent window
5. This window attempts to help and if it can’t, put you in contact with a live person for Office 365 contact.

Conclusion:

We are well aware of the fact that Office 365 contact procedures lack a standardized approach, but the support provided once the contact is made is unmatched. Office 365 help is one of the major reasons behind the popularity of Office 365 help, do make use of it when need be.